Not sure where to start?

👉 If your policy is with iA Financial Group → File directly with iA

👉 If unsure of your insurer or policy type → Talk to our Claims Support Team

What Happens When a Claim Occurs

For policies such as Critical Illness Insurance, a claim may be payable when a diagnosis meets the policy’s definition. When approved, benefits are typically paid as a tax-free lump sum, designed to reduce financial stress so you can focus on recovery—not paperwork.

Our role is to help you navigate the process confidently and ensure you’re supported at every stage.

Medical Second Opinion Support

Many policies include access to a medical second opinion service, which may provide:

• Independent review of diagnoses

• Insights into treatment options

• Added reassurance during complex or difficult medical decisions

This support can be invaluable when clarity matters most.

Important Reminder

• Coverage is subject to policy terms, conditions, and exclusions

• Diagnosis must meet the policy’s definition

• Waiting periods and documentation requirements may apply

For iA Financial Group policies, claims are initiated directly with iA.

Claims are assessed and paid by the insurance carrier. Coverage, eligibility, and timelines vary by policy.

Claim timelines vary based on policy type, documentation completeness, and insurer review.

We work with trusted insurers, including Industrial Alliance and Combined Insurance, and assist clients in coordinating claims directly with the provider.

We’re Here to Help

When life takes an unexpected turn, you don’t have to navigate the claims process alone. Our advisors are here to explain your coverage, guide you through next steps, and support you throughout the journey.